Can I get code in Authenticator app in mobile device?

Thanks for choosing Microsoft Community. According to your description, we understand that you cannot get code in your authentication app in mobile device for login to Office, if so that, at once we suggest you that kindly try to download and install again Authenticator app in mobile device and try to identify the result.

What information does the authenticator app collect?

A: The Authenticator app collects three types of information: Account info you provide when you add your account. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. This data is stored on your device and can be removed by removing your account.

Does adding authenticator remove the app from my old device?

A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Even deleting the app from your old device isn't enough. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device.

Why can't I set up Microsoft Authenticator?

You can't set up Microsoft Authenticator because you already have five authenticator apps or hardware tokens. Please contact your administrator to delete one of your authenticator apps or hardware tokens. Sign in to your work or school account and then go to your My Account portal.